We have all experienced conflict whether it has been an inner conflict and uneasiness about a situation or decision or with another person.

You probably know that pretending a conflict doesn’t exist can make things seem worse. Wouldn’t it be better to develop a range of skills that lead to resolution?

This four hour training session is aimed at developing your ability to resolve conflict.

By attending you will:

• Define what conflict is and what the causes are
• Develop your awareness of non-verbal communication
• Learn how to manage your response to stress
• Develop or reinforce your listening skills
• Know how to use the ‘six steps to problem solving’
• Discuss and develop the building blocks that transform conflict

You will receive an easy to use handout that you will be able to refer to anytime in the future.